Privacy Policy

At ThePokies 86 Casino, we value the trust and loyalty of our players. Protecting your personal data is one of our top priorities, and we are committed to handling your information securely, responsibly, and with full transparency. This Privacy Policy explains how we collect, use, and safeguard your data, allowing you to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines how ThePokies 86 Casino complies with gambling regulations, including the lawful processing of player information. Collecting and processing your data is essential for providing access to our games, services, and promotions.

ThePokies 86 Casino is operated under a licensed company registered in Curaçao. By using our services, you confirm your consent to this Privacy Policy. As updates may occur, we encourage regular reviews to stay informed. Continued use of our platform implies agreement with any changes.

Collection of Information

We may collect the following categories of personal information:

  • Registration and Communication Data – Information you provide when creating an account or contacting us, such as name, contact details, and identity documents.
  • Interaction Records – Logs of customer support interactions via email, live chat, or other channels.
  • Transaction and Usage Data – Deposits, withdrawals, betting history, and gameplay activity.
  • Compliance Documentation – Proof of identity and address required to meet regulatory standards.

Usage of Information

The data we collect is used for purposes such as:

  • Managing deposits, withdrawals, and gameplay.
  • Providing requested gaming services and customer support.
  • Conducting identity verification and compliance checks.
  • Sending promotional materials (only with your consent).
  • Meeting legal and regulatory requirements, including anti-money laundering obligations.
  • Preventing fraud or unauthorized activities.
  • Researching and analyzing user activity to improve our services.

Marketing Communications

If you provide explicit consent, ThePokies 86 Casino may send promotional offers, including bonuses and free spins. You may opt out of marketing communications at any time through account settings or by contacting support.

Disclosure of Information

We never sell or rent your personal information. Data may only be shared in the following circumstances:

  • Within our corporate group – To ensure efficient service delivery.
  • With trusted partners – For regulatory and compliance purposes.
  • With third-party providers – For tasks such as payment processing and identity verification.

All disclosures are made under strict confidentiality agreements to maintain full data protection.

Data Security and Retention

ThePokies 86 Casino uses advanced security measures, including encryption and monitoring systems, to safeguard your information. Data is retained only for as long as required by law and regulatory obligations, typically a minimum of five years following account closure in accordance with anti-money laundering laws.

Cookies and Tracking

To enhance your gaming experience, we use cookies and tracking technologies. These tools help us:

  • Analyze site performance and traffic.
  • Improve functionality and user experience.
  • Deliver relevant marketing campaigns.

You may manage or disable cookies in your browser settings, though this could affect certain website features.

Your Rights and Contact Information

As a player, you have the right to:

  • Access your personal data.
  • Correct any inaccurate information.
  • Request deletion of data (subject to regulatory obligations).
  • Opt out of marketing communications at any time.

If you have questions or requests, you may contact our Data Protection Officer (DPO) via email. Under GDPR and other relevant regulations, you may also file a complaint with the appropriate supervisory authority.

Final Statement

This Privacy Policy reflects ThePokies 86 Casino’s dedication to protecting your privacy and ensuring a safe, compliant, and enjoyable gaming environment. If you have any concerns regarding your personal data, please reach out to us for assistance.